SUPPORT >

FAQ
» Do you offer REAL-TIME quotes or do I need to press a button from time to time to update the data?
» How can I contact customer service?
» Where does your real-time data come from?
» Can NextVIEW Advisor be displayed in any other languages besides English?
» How do I access NextVIEW’s services?
» How can I subscribe to NextVIEW’s services?
» What is the minimum term of subscription period to NextVIEW Advisor services?
» How can I change my subscription package?
» Can I change my username and password?
» Can I come to your office to see a product demonstration before I subscribe?
» Do you offer trial accounts?
» Do you offer user manual to show me how to use NextVIEW Advisor?
» How can I pay for your services?
» Do you offer account suspension service?
» What do I need to do if I want to terminate your services?
» What should I do if I would like to renew NextVIEW Advisor subscription?
» What can I do if I wish to change my personal information such as Password, e-mail address etc.?


Do you offer REAL-TIME quotes or do I need to press a button from time to time to update the data?

YES. Our flagship product, NextVIEW Advisor, provides real-time financial information including stock and futures prices, intraday/historical charts, market screening, real time alerts, news, portfolio management and more via the Internet. We also offer up-to-date World Indices and Dow Jones news, as our optional services. You do not need to press any button to refresh the information. You are welcome to have a Demo of NextVIEW Advisor.

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How can I contact customer service?

Please call our Customer Service Hotline (65) 63230118, email us at support@thenextview.com or write to us. For detailed information on ways to contact us, click here

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Where does your real-time data come from?

Our futures and equity data for Singapore and Malaysia comes directly from the Exchanges in Singapore and Malaysia respectively. Our international data are acquired from our Content vendors.

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Can NextVIEW Advisor be displayed in any other languages besides English?

Yes. We offer both English and Chinese versions of NextVIEW Advisor. You should be able to choose your language settings when you install the software. Otherwise, change the language settings in the login window under the Language tab.

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How do I access NextVIEW’s services?

You can access NextVIEW’s service by downloading the newest version from our website, installing it on your PC, and logging into the system with an authorized Username and Password.

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How can I subscribe to NextVIEW’s services?

You can subscribe by mail/fax or by arranging an appoint to meet our sales staff at our main offices in Singapore and Malaysia. You can also download the subscription form or call our Customer Service Hotline at (65) 63230118 to obtain the form. Our Customer Service Staff will process your subscription once we receive your completed form. You will receive a confirmation of your username and password by your choice of fax or e-mail within 1 business day after we have received and verified the form to be valid.

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What is the minimum term of subscription period to NextVIEW Advisor services?

Our software package comes in prepaid subscription of 6 months or 1 year.

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How can I change my subscription package?

If you are currently subscribed to the Standard Package only, you can add on some of our optional services or even switch your plan to Professional Package. Please call our Customer Service Hotline at (65) 6323 0118 during business hours.

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Can I change my username and password?

Your username cannot be changed upon subscription but you are free to change your password anytime by logging into the Account Maintenance page on our website.

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Can I come to your office to see a product demonstration before I subscribe?

Yes. If you are interested in our products and want a live demonstration, you are welcome to visit our local retail office. For your convenience, simply visit our website to take a product tour and understand the features of our products.

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Do you offer trial accounts?

It will depend on the exchange rulings. For example, we offer trial accounts for Singapore and Malaysian users. For some international markets like Hong Kong and the US however, we are bounded by our contract with the Stock Exchange of Hong Kong not to give trials.

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Do you offer any user manual to show me how to use NextVIEW Advisor?

Yes. We provide an offline help file which can be access from NextVIEW Advisor via the F1 key. You can also access the online help file on our website.


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How can I pay for your services?

You can pay by cash, cheque or telegraphic transfer with the following payment procedures.(link to subscribe)

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Do you offer account suspension service?

We do not offer account suspension services. However, you can access our service through internet all over the world.

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What do I need to do if I want to terminate your services?

Firstly, you need to prepare a written notice which you may send to us by fax or by post. Our customer service representatives will contact you when we receive your letter. Upon verification of your request, our accounts department will send you an e-mail to confirm your termination request.
*Please note that as specified in our Terms & Conditions, subscribers who wish to terminate their accounts should give us ONE-MONTH PRIOR NOTICE. The termination date will be one month after the next renewal date of the service period.

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What should I do if I would like to renew NextVIEW Advisor subscription?

If you receive a message that your access period is approaching the expiry, you can call our customer support to confirm your renewal payment.

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What can I do if I wish to change my personal information such as Billing Information, e-mail address etc.?

You can change some account information on our Account Maintenance Page. For other changes, please call our Customer Service Hotline at (65) 6323 0118 should you wish to change any of your personal information or write to our Singapore office.

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